I opened a support ticket on 1 and attached my original proof of purchase, and it took Malwarebytes Support seven working days (until 2) before they gave up trying to link my original key with my new email address and decided to simply issue me a new lifetime license (no ID code, 20-character product key only) that I could register in my Malwarebytes account.ģ2-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365 Edited Augby lmacri In my case I purchased the original key from the Malwarebytes online store in 2009 using an old (now invalid) email address and assume that was part of the problem. I know of several users, including myself, with lifetime licenses (with the "old sytle" combination 5-digit ID code / 16-digit product key) who created a Malwarebytes account but kept getting a " The product key you are trying to use is already registered" error when they tried to register and manually reset their product key. That is what the my malwarebytes portal is for in most cases. I can take 3-5 days not including weekends and holidays. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply.
Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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